Information We Collect

We collect different types of information depending on how you interact with our platform. Some data you provide directly, while other information is gathered automatically as you use our services.

Personal Information You Provide

• Contact details including name, email address, phone number, and business address
• Account credentials and authentication information
• Company information such as business registration details and tax identification numbers
• Financial documents and statements you upload for analysis
• Payment information processed through our secure payment providers
• Communications you send to our support team or through our platform

Automatically Collected Information

When you access our platform, we collect technical data that helps us improve our services and maintain security:

• Device information including IP address, browser type, and operating system
• Usage patterns such as pages visited, features accessed, and time spent on platform
• Log data including access times, error reports, and system activity
• Cookie data and similar tracking technologies (see our Cookie Policy for details)

How We Use Your Information

Your data serves specific purposes related to providing and improving our financial analysis services. We don't use your information for unrelated activities or sell it to third parties.

1. Service Delivery: Processing your financial documents, generating analysis reports, maintaining your account, and providing customer support when you need assistance.
2. Platform Improvement: Understanding how users interact with our features helps us identify areas for enhancement and develop new analytical tools that better serve your needs.
3. Security and Fraud Prevention: Monitoring for suspicious activity, preventing unauthorized access, and protecting both your data and our platform from security threats.
4. Legal Compliance: Meeting our obligations under Thai law and international regulations, including financial reporting requirements and tax documentation.
5. Communication: Sending you service updates, responding to your inquiries, and occasionally sharing relevant information about new features or changes to our terms.

Data Retention Periods

We keep your information only as long as necessary for legitimate business purposes or legal requirements. Different types of data have different retention schedules:

After these periods expire, we securely delete or anonymize your data so it can no longer identify you personally.

Sharing Your Information

We don't sell or rent your personal data. However, we do share information with specific third parties who help us operate our business:

Service Providers

These companies process data on our behalf under strict confidentiality agreements:

• Cloud hosting providers who maintain our servers and databases
• Payment processors who handle financial transactions securely
• Email service providers for transactional and support communications
• Analytics platforms that help us understand usage patterns
• Security services that protect against threats and unauthorized access

Legal Requirements

We may disclose your information when required by Thai law, court orders, or government requests. This includes situations where disclosure is necessary to protect our legal rights, prevent fraud, or respond to valid legal processes.

Business Transfers

If LinkSpotBeam is acquired or merges with another company, your information may transfer to the new entity. We'll notify you before this happens and explain any changes to how your data is handled.

Your Rights Under PDPA

Thailand's Personal Data Protection Act gives you specific rights regarding your personal information. Here's what you can do and how to exercise these rights:

Access and Portability

You can request a copy of all personal data we hold about you. We'll provide this in a structured, commonly used format within 30 days. If you want to transfer your data to another service, we'll help facilitate that process.

Correction and Updates

Found something inaccurate? You can update most information directly through your account settings. For data you can't change yourself, contact our support team and we'll make corrections within 15 business days.

Deletion Rights

You can request deletion of your account and associated data. Keep in mind we may need to retain certain information for legal compliance (like financial records) even after you close your account. We'll clearly explain what gets deleted and what stays.

Processing Restrictions

If you believe we're processing your data incorrectly or without proper legal basis, you can ask us to pause processing while we investigate. During this time, we'll only store your data unless you consent to other uses.

Objection Rights

You can object to processing based on legitimate interests. When you do, we'll stop unless we can demonstrate compelling reasons that override your interests or we need the data for legal claims.

Data Security Measures

Protecting your financial information is central to everything we do. We implement multiple layers of security to safeguard your data:

Technical Protections

• 256-bit SSL/TLS encryption for all data transmission between your device and our servers
• AES-256 encryption for stored financial documents and sensitive information
• Regular security audits and penetration testing by independent firms
• Intrusion detection systems that monitor for suspicious activity 24/7
• Multi-factor authentication options to protect account access
• Automated backups with encrypted storage in geographically separate locations

Organizational Security

Beyond technology, we maintain strict policies about who can access your data and how:

• Role-based access controls limiting data access to employees who need it for their job functions
• Mandatory security training for all staff handling personal information
• Background checks for employees with access to sensitive systems
• Regular review and updating of security procedures
• Incident response protocols for handling potential data breaches

Your Role in Security

Security is a shared responsibility. You can protect your account by using strong, unique passwords, enabling two-factor authentication, keeping your contact information current, and logging out of shared devices. Never share your login credentials with anyone, including people claiming to be from our support team.

International Data Transfers

Our primary servers are located in data centers within Thailand. However, some service providers we use may process data in other countries, including the United States, Singapore, and the European Union.

When we transfer data outside Thailand, we ensure adequate protection through:

• Standard contractual clauses approved by Thai authorities
• Verification that recipient countries have adequate data protection laws
• Additional technical and organizational safeguards beyond legal minimums
• Regular audits of international service providers' security practices

You can request specific information about where your data is processed and what protections apply by contacting our privacy team.

Children's Privacy

LinkSpotBeam is designed for business use and is not intended for individuals under 20 years of age. We don't knowingly collect personal information from minors. If we discover we've inadvertently gathered data from someone under 20, we'll delete it immediately.

If you're a parent or guardian and believe your child has provided us with personal information, please contact us right away so we can remove it from our systems.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices, legal requirements, or service features. When we make significant changes, we'll notify you through email or a prominent notice on our platform at least 30 days before the changes take effect.

The "Last Updated" date at the top shows when we most recently revised this policy. We encourage you to review it periodically to stay informed about how we protect your information.

Continued use of our services after policy changes take effect means you accept the updated terms. If you disagree with changes, you can close your account before they become effective.

Cookies and Tracking Technologies

We use cookies and similar technologies to make our platform work properly and improve your experience. These small text files stored on your device help us remember your preferences and analyze how people use our services.

Types of Cookies We Use

• Essential Cookies: Required for basic functions like logging in and accessing secure areas. You can't opt out of these without losing access to key features.
• Functional Cookies: Remember your preferences such as language settings and customized dashboard layouts.
• Analytics Cookies: Help us understand which features are most useful and where users encounter difficulties. We use this to improve the platform.
• Performance Cookies: Monitor system performance and identify technical issues that need fixing.

You can manage cookie preferences through your browser settings. Blocking certain cookies may limit your ability to use some features of our platform.

Third-Party Links

Our platform may contain links to external websites or services we don't control. This privacy policy applies only to LinkSpotBeam – once you leave our site, different privacy practices apply.

We can't be responsible for how third-party sites handle your information. Before providing personal data to any external service, review their privacy policy to understand their practices.